A: Princeseating.com uses proposal requests from the user to create a safe and accurate price quote for the respective project. Why? Instead of selling directly online princeseating.com's RFP system allows users to have more flexibility for customization on any given product.

 

 

A: To begin, click "sign in". Then checkmark "No, I am a new customer" and click the "sign in" button where you will be able to fill out your personal profile. Once that is complete you will be able to add items to your project by selecting from the custom options and clicking on "add to project".

 

 

A: In your account are under “my projects” you have the option to continue with any project on your list; on the following page click button “save my project”. You will have the option to submit the project to a general sales associate and someone will return your proposal within 24hrs, or have it submitted to a specific associate. Choose your option and select button “continue”; if you would like to be notified of any updates on the items relating to your project, check the respective boxes and select “continue” where your project will be submitted.

 

 

A: If you have created an account and have forgotten your password, go to the sign in page and click "password forgotten? click here". Input your email address and we can email it to you in a matter of minutes.

 

 

A: Getting the right texture and look for your venue is extremely important and all of our products are tested for their usability and comfort. Before placing a large order, some designers have purchased one sample and then completed the order upon obtaining client approvals of the chair. Let us know when requesting a quote if we can assist you with this process.

 

 

A: At the present time we do start order processing at 50 chairs minimum and 100 chairs minimum for a custom designed chair.

 

 

A: All prices are F.O.B. factory, shipped freight via common carriers that extend a substantial discount to our company. We do ship worldwide, if you require a specific carrier, you must send your request in writing via mail or fax, please include your name and phone number for verification.

 

 

A: Yes you can pick up your order at our Brooklyn warehouse. Please inspect merchandise before carrying.

 

 

A: Upon arrival of merchandise, please inspect all items for freight damages. Any damages should be reported immediately to the freight carrier. If you request shipment via United Parcel Service, you will assume responsibility of damaged merchandise and filing claims.

All of our orders are thoroughly inspected prior to shipment and carefully packed. However, if there are any missing and/or damaged items, please contact us immediately for instructions. Inspect your merchandise before signing the bill of lading. Damage claims must be clearly marked on the carriers bill of lading. All damaged items must be refused and sent back w/ the carrier. No merchandise may be returned without first notifying us and receiving a return authorization.

 

 

A: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All proposals are transmitted over a secured connection. All of your personal information and project lists, sign-in password are stored in encrypted format at all times. This Website, and more importantly all user information, is further protected by a multi-layer firewall based security system.

 

 

A: If you would prefer not to receive our weekly e-mail newsletter, please send an e-mail to newsletter@princeseating.com with 'unsubscribe' in the subject line. Your name will automatically be removed from the list. Please be sure that you e-mail us from the address that you want removed. If you cannot do this, please send a message to newsletter@princeseating.com with the address that you'd like us to delete in the body of the message.

 

 

A: All orders placed under the "quick ship "category will ship within 10 business days.